Terms of service

Services provided

Jerotech.cloud offers comprehensive digital solutions, including professional website design, web development, domain registration, hosting, and related services. All services encompass the entire process - from conceptual design, development, deployment, to ongoing maintenance are all handled entirely in-house by our dedicated team. This approach guarantees the highest standards of quality, security, and customization.

Eligibility and account responsibility

Users must be at least 18 years old or of legal age in their jurisdiction. By creating an account or using our services, you warrant that you meet these conditions. You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account. You agree to notify us immediately of any unauthorized access or breach.

Use of services and acceptable conduct

You agree to use our services for lawful, ethical, and permitted purposes only. You shall not:

• Use our services to promote illegal activities or infringe on any rights.

• Attempt to interfere with service operations, security, or integrity.

• Transmit malicious, harmful, or disruptive content or software.

• Engage in spamming, phishing, or deceptive practices.

• Use automated tools or scripts unless expressly authorized.

Violations may result in suspension or termination of your account and potential legal action.

Intellectual property and content ownership

All intellectual property rights attached to content on Jerotech.cloud, including website designs, logos, proprietary tools, and code, are owned by or licensed to Jerotech. You may not copy, reproduce, or distribute such materials without written permission. Custom content developed for clients remains the property of the client upon full payment, with Jerotech retaining rights to underlying frameworks, tools, or proprietary code.

Client content rights and license

You retain ownership of the intellectual property in your content. By using our services, you grant Jerotech a non-exclusive license to host, process, and deliver your content solely for the purpose of providing the agreed services. You guarantee that your content does not violate any third-party rights or applicable laws.

Code ownership and export clause

All websites, features, and related functionality are developed and maintained within an internal/managed environment. As a result, access to the underlying source code, project files, or export packages is not provided or licensed to the client. The client is granted the right to use and display the finished website or deliverables as agreed, but may not download, copy, modify, reverse‑engineer, or transfer the underlying code or system configuration. Any requests for code export, cloning to external platforms, or migration of the internal technical setup fall outside the scope of this agreement and may require a separate written agreement, if offered.

Data security and confidentiality

Jerotech is committed to safeguarding client and user data. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure hosting environments, access controls, and regular security audits.

You acknowledge that data transmission over the internet carries inherent risks. While we strive to secure your data, we cannot guarantee absolute security. You agree to handle sensitive data responsibly and ensure your systems meet appropriate security standards.

GDPR compliance and data privacy

Jerotech.cloud complies with the General Data Protection Regulation (GDPR) where applicable. We process personal data lawfully, transparently, and for specific purposes such as providing our services, customer support, and marketing communications. Our full Privacy Policy explains our data collection, processing, storage, and rights procedures.

Clients located within the EU or handling EU residents' data must adhere to GDPR obligations. This includes obtaining clear consent, providing data access rights, and ensuring data erasure upon request. We assist clients in maintaining compliance by offering contractual clauses and data processing agreements.

Service-specific agreements and SLAs

Certain services may require separate Service Level Agreements (SLAs). These agreements specify:

• Service availability targets (uptime guarantees)

• Response and resolution times

• Data backup and recovery procedures

• Penalties or remedies for service failures

• Security incident handling protocols

All SLAs form part of your contract upon purchase or engagement and are enforceable under these Terms.

Payment terms and refund policy

All fees are specified in the contract or quoted plans. Payments are due upon invoice receipt unless otherwise agreed. Late payments may attract penalties or service suspension. Refunds are granted at our sole discretion and according to the terms outlined in the service agreement.

Service Availability, Maintenance, and Support

While we aim for maximum uptime, scheduled maintenance, upgrades, or unforeseen technical issues may temporarily impact service. Maintenance notices will be provided in advance where feasible. Support is available for technical issues, bugs, and service inquiries, following the standards outlined in the SLA (if applicable). In situations you need support, please contact us at support@jerotech.cloud

Warranties, disclaimers, and limitation of liability

Our services are provided “as-is” with no warranties, express or implied, regarding suitability, fitness, or non-infringement. We do not guarantee continuous, secure, or error-free service. Our liability for damages is limited to the amount paid by you over the last twelve months or the contract value, whichever is greater. We are not liable for indirect, incidental, consequential, or punitive damages.

Indemnity

You agree to defend, indemnify, and hold harmless Jerotech, its officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising out of your use of the services, breach of these Terms, or infringement of third-party rights.

Privacy and data processing

Our Privacy Policy details how we collect, use, and protect your data. We use appropriate measures to comply with GDPR and other relevant privacy laws. Clients agree to cooperate in data processing activities and respond to data access or erasure requests within legal timeframes.

Data breach and security incident procedures

In case of a data breach or security incident affecting your data, Jerotech will notify you promptly as per applicable regulations. We will cooperate with you to mitigate the impact, investigate the cause, and implement corrective measures. You agree to report any suspected breach immediately.

Termination, cancellation, and data return

We reserve the right to terminate or suspend services if you violate these Terms or for legal reasons. Upon termination, all client data will be securely deleted or returned according to your instructions, consistent with legal obligations. You are responsible for backing up your data prior to termination.

Changes to terms

Jerotech reserves the right to modify these Terms at any time. All revised terms will be posted on this page and become effective immediately upon posting. Continued use of services signifies your acceptance of updates.

Governing law and dispute resolution

These Terms are governed by the laws of the jurisdiction where Jerotech is registered or operates. Disputes arising from these Terms shall be resolved via arbitration or in the courts specified in the jurisdiction's laws.

General provisions

• Severability: If any part of these Terms is deemed unenforceable, remaining provisions stay in effect.

• No Waiver: Failure to enforce any clause does not waive our rights.

• Entire Agreement: These Terms, including Privacy Policy and Service Agreements, constitute the complete agreement.

• Assignment: You may not assign your rights without our consent.

Contact information

For questions regarding these Terms, contact us at:

Email: contact@jerotech.cloud
Website: www.jerotech.cloud